Refund and Returns Policy

Refund and Return Policy for Esselate

At Esselate, we strive to provide our customers with the best dining experience. If you are not completely satisfied with your purchase, please review our refund and return policy below.

Refund Policy

1. Eligibility: Refunds are available for any order where the quality or condition of the food does not meet our high standards.
2. Time Frame: Requests for refunds must be made within 1  hours of receiving your order.
3. Process: To request a refund, please contact our customer service team with your order details and a description of the issue. We may require photos for verification.
4. Resolution: Once your request is reviewed, we will process the refund to your original payment method within 3-5 business days.

Return Policy

1. Non-Returnable Items: Due to the perishable nature of our products, we do not accept returns of any food items.
2. Quality Assurance: If there is an issue with your order, please contact us immediately. We are committed to resolving any issues promptly.

Thank you for choosing Esselate. Your satisfaction is our priority, and we are here to ensure you have the best experience possible. If you have any questions or concerns, please reach out to our customer service team.